FAQ

All Questions & Answers

Our courses are all as interactive as possible. This means that there are no frontal Power Point lectures. Instead, all content is developed and visualised live and in real time. In addition, you will always be able to put the theory into practice and try it out during exercises with the team.

We will inform you about the start and end times of your booked course upon booking and ultimately in a further info email in advance to the training. Usually, our courses all start at 9:00 am. Two-day courses end at approx. 6:00 pm and three-day courses at approx. 5 pm. Since we schedule regular breaks, we can also get some fresh air and have nice conversations over a cup of coffee in between or during the lunch break.

For face-to-face classrom events, catering during the training days is included in the price. This includes hot and cold drinks, lunch and snacks in between. We do our best to fulfil special catering wishes. We would therefore appreciate it if you could let us know early enough if you wish a vegetarian or vegan diet or suffer from food intolerances.

It depends: If you have booked a virtual event, you need a computer with camera and microphone. If you are taking part in a face-to-face course, you do not need a computer or similar, unless it is relevant for a specific workshop (e.g. CSD®). You will find information on this either on the respective training pages or, at the latest, in our information email in advance to your course.

Immediately after your registration, you will receive a confirmation of your booking to the email address provided. We will send you your invoice within the next few days. One week before the training starts, you will receive all the necessary information about the training as well as about the content and technical preparation.

Congratulations on your certification! Now you can continue on your path towards becoming a Certified Scrum Professional®. You can find more information about the development path as a ScrumMaster here. You will also find the corresponding information in the context of Product Owner and Developer on our website soon. If you already have any questions, please do not hesitate to contact us.

If you are new to Scrum Alliance®, we will register you there directly after your training. Then you will receive an email from Scrum Alliance® with a link to your new user profile. There you can enter all relevant data that we have not yet transmitted, i.e. everything except surname, first name and email address. Once this is done and you have fulfilled all the necessary requirements for the corresponding certificate, you can find your certificate in your “dashboard”.

Important: before you can download the certificate, you must accept the licence agreement. This clarifies, among other things, how you may use the logo that belongs to your certification, etc. So, nothing to worry about. Once this is done, you can download the certificate as a PDF either in “US Letter” or “DIN A4” format. The certificate is valid for two years. Scrum Alliance® will inform you early enough before the expiration date so that you have enough time and all the information necessary to renew your membership at Scrum Alliance® and thus your certificate(s).

The Scrum Alliance® generates its own user name from the data we have submitted for you. This is not your email address! You can change this at any time afterwards, should this – for whatever reason – be necessary at some point.

In general, the certificates of the Scrum Alliance® will be valid for a limited period of time. Depending on the level, this time limit varies. The Scrum Alliance distinguishes between the following levels

    • Foundational: CSM®, CSPO® and CSD®
    • Advanced: A-CSM℠ and A-CSPO℠
    • Professional: CSP®-SM and CSP®-PO
    • Leadership: CAL-E, CAL-T and CAL-O
    • Guides: CTC®, CEC® and CST®

The Foundational, Advanced, Professional and Leadership levels are each valid for two years. Guides are only valid for one year.

In order to maintain the respective status or certification, it is necessary to collect so-called Scrum Education Units (SEU®). In this way you show that you continue to deal with the topic and stay up to date. This way, the Scrum Alliance® wants to avoid that once you have acquired a certificate, you never deal with the topic again but give the impression that you have the corresponding expertise. In addition to the SEUs, a renewed membership fee is due. You can find out how many SEUs you need and how you can get them here(incl. a small calculator if you have several certifications).

 

We are happy to welcome every single participant! However, we accept a maximum of four people from the same company in the same training, as this is the only way we can guarantee the best possible exchange of experience for you and the other participants. If more of your colleagues are interested, you can simply split up into different dates. But maybe an in-house training would be a good idea, too. Just talk to us and we will find the best solution for you!

On our website in the booking form you can currently only register 2 people at a time. Should you wish to register more participants, you can either make a second booking via the website with the remaining people or simply send an email to anmeldung@jensen.coach with your booking wishes.

We offer various discounts: Early bird, colleague and group discounts, as well as discounts for regular customers. If at least 2 colleagues register at the same time, we grant a discount of up to 20% depending on the number of participants.

We currently accept education vouchers (“Bildungsschecks”) from the Federal Employment Agency. Please feel free to contact us if you have an education voucher from another provider.

Yes, our trainings can also be booked as in-house courses in your organisation. In addition to our public trainings, we also offer other course formats as in-house events. This ranges from presentations, workshops and trainings to our extra occupational learning journeys. Contact us for more information!

After successful participation in the training, you have to complete an online test. This is not (!) part of the training itself, but takes place afterwards. You can find more details below in the question about the test details.

In addition to this, we recommend that everyone attend our Scrum Foundations training so that we can use the CSM® course to deepen the role.

The only thing that counts here is successful participation in the training, i.e. being completely physically and mentally present for two to three days.

Those who wish can also take a test with us to check their knowledge. Feel free to ask us about it during the training.

In addition to this, we recommend that everyone attend our Scrum Foundations training so that we can use the CSPO® course to deepen the role.

As the CSD® certification focuses on agile development practices, it is necessary to already have relevant knowledge regarding Scrum as a framework. So if you already have a CSM® certification or have attended a corresponding full-day Scrum Foundations training, you meet these requirements.

Those who do not yet fulfill these requirements can attend a three-day CSD® training course, but they will not learn much about the Scrum framework itself and will have to catch up on this afterwards in order to meet the prerequisites for the CSD certification. Those who attend a five-day CSD® training or our extra occupational mentoring/coaching on the way to a CSD® certification fulfil all requirements upon completion.

Firstly, you must already have the Certified ScrumMaster® (CSM®) certification from Scrum Alliance®. If this is not the case, but you are certified as a Professional ScrumMaster (PSM II or III) of Scrum.org, then this is no problem. Just contact us and we will clarify the further procedure with you. Our training to become an A-CSM℠ or CSP®-SM is inclusive, meaning we welcome you also with previous Scrum.org certifications as well as Scrum Alliance® certifications. In the end, we all want the same thing anyway: Helping teams and organisations!

Secondly, the learning journey we have designed must have been successfully completed in the respective context. You can get a rough overview on the dedicated pages for the respective training courses.

Last but not least, you must have practical experience as a ScrumMaster and should have gained a total of 12 months of experience as a ScrumMaster in the last five years.

On the one hand, you must already hold the Certified Scrum Product Owner® (CSPO®) certification from Scrum Alliance®. If this is not the case, but you are certified as a Professional Scrum Product Owner (PSPO II or III) of Scrum.org, then this should not be a problem. Just contact us and we will clarify the further procedure with you. Our training for A-CSPO℠ or CSP®-PO certification is inclusive, i.e. we also welcome you with previous Scrum.org certifications as well as Scrum Alliance® certifications. In the end, we all want the same thing: to develop great products!

Secondly, the learning journey we have designed must have been successfully completed in the respective context. You can get a rough overview on the dedicated pages for the respective training courses.

Last but not least, you must have practical experience as a product owner and should have gained a total of 12 months of experience as a product owner within the last five years.

This programme is currently being developed. Together with a small group of other volunteers (including some of our accomplices and partners) we are working on the this new and, from our point of view, very important further development opportunity. If you are interested, please feel free to contact us and we will keep you informed. The beta phase is not too far away…you could be part of it!

  • The prerequisite for the Certified ScrumMaster® certification is, in addition to full participation in a CSM® training course, passing the subsequent online exam from Scrum Alliance®. You can find the link on your Scrum Alliance® dashboard. This link is personalised and valid for 90 days. Most participants take the test one to two weeks after the training.
  • If you follow the link, you should have deactivated the pop-up blockers for Scrum Alliance® in your web browser. Otherwise, the page with the test may not open. But don’t worry: if you get a message that your web browser has prevented the Scrum Alliance® from opening a new window, this does not count as a failed attempt. Simply deactivate the pop-up blocker and reload the page.
  • By the way, you have two attempts to take the test. If that’s not enough, you can buy more exam attempts. Each additional attempt costs $25. However, we have never experienced that this option was used.
  • When you are on the test page, you can choose from a whole range of languages the one that suits you best. We recommend that you take the test in English. A German translation is also available, but – according to feedback so far – it is a bit bumpy in places.
  • After choosing the language, you can start the test. 50 questions have to be answered in 60 minutes. 37 answers must be correct to pass. The 60 minutes cannot be paused.
  • As with every exam, you can park questions in order to first see what is required. And if necessary, you can pick low-hanging fruit directly 😉
  • The questions are multiple choice questions. You always have one question and four possible answers. Of these four answer options, always only one is correct.
  • In very few cases these are things to be memorised one-to-one. Rather, they are questions of understanding or situations where you are then allowed to choose the option that you think suits best.
  • After answering all the questions, you can submit your answers to the Scrum Alliance® and you will receive an immediate answer as to whether you have passed or not. You will also get an overview of which questions were answered incorrectly. You will then be informed which answer you have chosen and which was the correct one. However, if you still think that your answer is correct based on what you have learned from us, please do not hesitate to contact us. Then we can check together where there might have been a mistake in thinking or whether the supposedly right answer is actually wrong in the end. We haven’t experienced it yet, but you never know… 😉
  • No, not every participant gets the same test questions.
  • No, there are no sample questions.
  • Yes, you are allowed to use any auxiliary means for the test.

You should be familiar with the Scrum Guide and the Manifesto for Agile Software Development . What does it say? What does it not say? This is already a good basis.
There are no official questions about preparation. But if you ask Google or something similar, you might get some answers. You can use questions you find on the web to check yourself. However, we would be cautious about the answers. On the one hand you don’t know which version of the Scrum Guide they are based on and on the other hand you don’t know who formulated these answers and how confident they are in the subject.

Sure, why not! 😉 When it comes to the Foundational (CSM®, CSPO®, CSD®) or Leadership certifications (CAL-E, CAL-T, CAL-O), this is no problem at all.

When it comes to the Advanced (A-CSM®, A-CSPO®) or Professional (CSP®-PO, CSP®-SM) certifications, one of the requirements is that you hold a corresponding Foundational certificate. Since we want to make it as easy as possible for you, we have designed our programmes to be inclusive so that you can also participate if you come from Scrum.org. Here you can find more information about the A-CSM® certification and the requirements. Should you have any further questions, please don’t hesitate to contact us.

We constantly keep ourselves informed about the current status and developments of the Corona pandemic. We have designed all our offers in such a way that the risk for all parties involved is as minimal as possible or that there are no risks at all. You can find more information about Corona on our Covid 19 page.

In our virtual live online trainings and workshops we mainly work with three tools: Zoom, Miro and Slack. Don’t worry, before each training session there is a tool test session where you can try everything out and ask your questions. In order to be able to participate in a virtual course remotely, you will of course also need a PC or laptop with a camera, microphone and speakers. You can find more information about live-online courses and the corresponding tools on our live online page.

Almost nothing changes in terms of content and the general course of the training. The main difference is that in case of a live online course we meet in a virtual room instead of a physical one. We have adapted all the interactions that make our workshops so valuable to remote trainings and successfully conducted them many times. However, there are some positive organisational differences. With a live online courseyou can take part from the comfort of your own home, saving time and money – without travel, accommodation costs, etc. You can find more information about live online courses and the differences to face-to-face courses here.

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